Get in touch
Have questions about your order, or a general enquiry?
FAQs
Where do you ship from?
We ship all our orders from our studio in Melbourne, VIC.
Where do you deliver?
We deliver all over Australia.
How much is shipping?
Standard shipping through Australia Post is $15.95 or through Sendle is $10.
Express shipping is $19.85 through Australia Post.
When will my parcel arrive?
Your order will be processed in 1-2 business days.
Standard shipping orders generally arrive within 3-10 business days, and express orders arrive next business day for postcodes within the Express Post Network.
Please note that once the parcel is with the courier, they are responsible for delivering it within their specified timeframes. We do not take responsibility for delayed or lost packages.
Can I create a custom gift box?
Absolutely! Browse through our wonderful product range to create an unforgettable gift.
Is an invoice or receipt sent with the order?
We don’t include any paperwork in the gift box. The receipt is emailed to the purchaser based on the email provided at the time of purchase.
What do I do if my item arrives faulty or damaged?
Here at Get Gifting we pride ourselves on delivering a beautiful gifting experience. If your order has not arrived as expected please get in touch with us within 48hrs of receiving the package, and we will be happy to look into this further. Please include order details and photos of the damaged goods.
Who can purchase or receive gift boxes with alcohol?
Under the liquor Act 2010, it is an offence to sell or supply alcohol to a person under 18 years. By placing an order for product(s) containing alcohol on our site, you are confirming you are aged 18 years or older. Penalties apply.
Can the gift be sent directly to the recipient?
Yes, it is completely up to you where you send the gift. Ensure you enter the recipient's address in the ‘shipping’ section of the checkout process.
What is your returns policy?
Once the payment is complete, the sale is finalised. We don’t accept refunds or returns unless an item is damaged.
Can I place a bulk order for my clients/friends/colleagues?
Absolutely! If you are looking to place a large order, please get in touch with us to see what we are able to provide you.
Can’t find the answer you’re looking for?
You can get in touch with us here on our website www.get-gifting.com.au/ and we will do our best to help you. You’ll generally hear back from us within one business day.
